BPO (Business Process Outsourcing) is undoubtedly one of the fastest growing industries in India. It is also the fastest developing segment of Information Technology Enabled Services industry. The term BPO is all about outsourcing in all fields. BPO offers numerous diverse modes of services like customer support services, employee IT help-desk services, telemarketing services, technical support services, data conversion services, scanning OCR, insurance services, data entry services, online research and form processing services.
Most of the BPOs prefer to provide in house training to the employees. The basic qualification required is graduation in any discipline. This sector does not seek any form of academic specialization. Age is also not a constraint. BPO industry offers good remunerations, reasonable work environment, transport facilities among other benefits.
BPO industry is one of the revealation of new millennium. This industry has provided employment opportunities to number of people all across India. This is also a preferred mode of sector for several students, still doing their graduate and post graduate courses. Indian IT industry boom has also prompted top notch companies to establish their own BPO centers in India. Few top class BPO companies in India are; WNS Group, EXL, ICICI Onesource, Convergys, Zenta, Wipro Spectramind, HCL Technologies, MphasiS, Daksh e-Service, Tracmail, GTL Ltd, Sutherland Technologies, vCustomer, HTMT and 24/7 Customer etc. These companies are considered as the biggest employment generator in BPO industry. They are also the top-rankers on providing career in BPO sector on the basis of several criteria like job content/growth, salary, employee size, overall satisfaction score, and company culture, compensation, training, and appraisal system etc.