Indian IT Industry

Indian Information Technology (IT) industry is a sunshine sector. One of the fastest growing industries in India, it has build a huge reputation in world market with it’s ever increasing mergers and acquisitions . The brand equity of Indian It industry is unmatched by any other emerging country. The term IT industry contains several other sectors within itself. The likes of software industry and information technology enabled services (ITES) and business process outsourcing (BPO) industry come under the umbrella brand of IT industry. Since the advent of new millennia, Indian IT industry has kept on touching new heights and has also become one of the hottest destinations for IT-enabled services.

It all started in 1974 when currently India’s number one IT Company Tata Consultancy Services (TCS) shook hands with mainframe manufacturer, Burroughs to export programmers for installing system software for a U.S. client. It was a nascent stage for IT industry. But that one big step proved to be a beginning for glorious Indian IT industry. Today Indian companies like TCS, Wipro, Infosys, HCL, Tech Mahindra etc have carved a niche for themselves. They are a force to reckon with on global IT stage. Many factors contributed in growth and development of IT industry. One of them is Indian education system that places special emphasis on science, mathematics and English. These elements play a major role in IT industry. Apart from that skilled human resources have provided India with one of the largest of English-speaking professionals. The infrastructure has improved by leaps and bounds and cost is quite low compared to other countries.

Few Additions in Business Process Outsourcing (BPO)

Business Process Outsourcing or BPO is a popular word amongst youngsters. In fact, no other career stream has attracted youth in such a quick time like the BPO did. Call it, quick money; facility of part time job or time convenience but this is one career which is here to stay. BPO refers to outsourcing of business functions to other countries especially developing countries. It helps in cost cutting, increased quality and enhanced core competency. Its primarily for English speaking graduates and most of the client base is of USA and Europe. Business process outsourcing involves several processes including customer service, payroll processing and inventory management.

 

The primary qualification needed for this course is graduation. However, many companies also accept the candidates who have appeared for final year graduation examinations. Apart from that, good communication skills and command over spoken English is a must. Doing a course in BPO will open many new avenues for the passing candidates in areas like Niche BPO, Transactional BPO and comprehensive BPO.  Apart from that one can work in database or sales or call handling. Once the course is completed, the available job profiles can be of technical support executives, voice based support executives, team leaders in a call center, relationship executives, medical transcription specialists etc.

 

Many institutes in India offer courses on BPO;

Enoma, 112, Shopper’s Point, 1st Floor, Andheri station (west), Mumbai, Aptech (presence in all the major cities of India), Excellionn, New Delhi, Lason India, Bangalore, Brainware etc.  Apart from these, several institutes with presence in cities like Mumbai, Bangalore, Hyderabad, Pune, Chennai and Visakapatnam etc offer informative and substantial courses in BPO.

Career in BPO

BPO (Business Process Outsourcing) is undoubtedly one of the fastest growing industries in India. It is also the fastest developing segment of Information Technology Enabled Services industry. The term BPO is all about outsourcing in all fields. BPO offers numerous diverse modes of services like customer support services, employee IT help-desk services, telemarketing services, technical support services, data conversion services, scanning OCR, insurance services, data entry services, online research and form processing services.

 

 Most of the BPOs prefer to provide in house training to the employees. The basic qualification required is graduation in any discipline. This sector does not seek any form of academic specialization. Age is also not a constraint. BPO industry offers good remunerations, reasonable work environment, transport facilities among other benefits.

 

BPO industry is one of the revealation of new millennium. This industry has provided employment opportunities to number of people all across India. This is also a preferred mode of sector for several students, still doing their graduate and post graduate courses. Indian IT industry boom has also prompted top notch companies to establish their own BPO centers in India. Few top class BPO companies in India are; WNS Group, EXL, ICICI Onesource, Convergys, Zenta, Wipro Spectramind, HCL Technologies, MphasiS, Daksh e-Service, Tracmail, GTL Ltd, Sutherland Technologies, vCustomer, HTMT and 24/7 Customer etc. These companies are considered as the biggest employment generator in BPO industry. They are also the top-rankers on providing career in BPO sector on the basis of several criteria like job content/growth, salary, employee size, overall satisfaction score, and company culture, compensation, training, and appraisal system etc.